Gillian “Gus” Andrews Resumé

Summary

  • Unique background in research, digital production, and project management
  • 10+ years of experience in UX experiment design
  • Engaging oral/written communicator, able to translate for cross-disciplinary teams
  • Multimedia producer with experience in video, print, and digital
  • Passionate about connecting developers to diverse communities

Areas of expertise

  • Evaluative and generative usability research: cognitive walk-throughs, design research, A/B testing, pile sorts, metrics, server log analysis, failure analysis, linguistic analysis, lab studies, ethnography
  • Statistical analysis/data visualization
  • Tutorial development/curriculum design
  • Blogging, social media, web design
  • Video and audio production
  • Database management
  • Writing, editing, and proofreading

Skills

Software and code
  • UX prototyping and wireframes: InVision, Balsamiq
  • Web development: HTML, XML, CSS; blog platforms
  • Data visualization: Overview, GraphViz, CartoDB, ManyEyes, Google Maps
  • Data analysis/databases: Morae, SPSS, Atlas.TI, NVivo, Excel; light MySQL experience
  • Video post-production: Premiere, Final Cut Pro, Motion, Soundtrack Pro, Compressor, DVD Studio Pro
  • Graphics: Adobe Creative Suite
  • Web analytics: Google Analytics, Play Store analytics
  • Light code: Java, Python; experience modifying PHP and Javascript
Language
  • Adept in learning new languages.
  • Able to read, speak, and understand most French.
  • Able to read and understand most spoken Spanish; some spoken Spanish ability.

Professional Experience

Senior Usability Research Fellow
Simply Secure
June 2015 – Present
  • Performing expert heuristic reviews, interviews, and lab tests on VPNs, email, chat tools
  • Incorporating user research into product design, prototyping interfaces using Balsamiq and InVision, for a range of open-source encryption tools
  • Supporting Blue Ridge Labs in developing screeners, expanding participant recruitment
  • Developing interview protocols for/coordinating a multi-site research project to clarify users’ mental models of email
  • Continuing many of the same projects I worked on at OpenITP
Program Manager, Secure User Practices
Open Internet Tools Project (OpenITP), New York, NY
October 2013 – April 2015
  • Tasked with starting a program to improve the usability of an ecology of open-source tools for anonymity, privacy, and security
  • Performed lab tests and metrics analysis on tools for secure communication
  • Disseminated findings to 12 development teams, resulting in software improvements
  • Reports I produced on the field were relied on by funders and allies, including the US State Department and the EFF
  • Managed a seven-person team of volunteer user researchers and assistants
  • Produced well-received personas highlighting user security concerns
  • Organized and ran two UX-focused hackathons, resulting in usability-focused improvements in nine projects
  • Set up monthly meeting of expert users; communicated their needs/pain points to devs
  • Began/curated a community blog to disseminate teams’ retrospectives, best practices
  • Built and improved on handheld rig for mobile testing
Knowledge Management Consultant
United Nations Office of Human Resources Management, New York, NY
August 2013 – September 2013
  • Performed workplace ethnography to assess issues with shared knowledge resources
  • Investigated technical reasons for drive storage issues
  • Developed data structure and procedures for maintenance of shared drive
  • Communicated improved practices to team
Visiting Assistant Professor of Communications
Marist College, Poughkeepsie, NY
August 2012 – May 2013
  • Taught undergraduate courses, developed curricula on digital/media literacy, Adobe Creative Suite
Web Consultant
International Center for Cooperation and Conflict Resolution, New York, NY
2012
  • Built a WordPress website; migrated and adapted previous site from legacy CMS
  • Developed social media strategy and publishing style guide for high-profile research center
Postdoctoral Fellow
Teachers College, Columbia University, New York, NY
2010 – 2011
  • Wrote and received a Google Academic Research Grant to continue my dissertation research on users’ navigation trouble with search engines and blogs
  • Visualizations using GraphViz, IBM’s ManyEyes, Google Maps; descriptive statistics
  • Used Python, ScraperWiki to clean HTML for natural language processing
Graduate Associate Producer
EdLab at Teachers College, Columbia University, New York, NY
2008 – 2010
  • Involved in design workshops, developing multimedia exhibitions and WordPress resources for educators
  • Post-production of short online videos using Final Cut, Soundtrack Pro, Motion
Research Consultant
PeerView Press, New York, NY
2008
  • Performed cognitive/heuristic walkthrough and recommended improvements to instructional system for medical education
User Experience Consultant
Linden Lab, San Francisco, CA
2007
  • Developed research plans for improving new user retention and user experience for Second Life
  • Developed and A/B tested a new orientation, improving new user conversion funnnel
  • Communicated specific user frustrations with interface to developers through Morae videos; changes I recommended were included in a major interface overhaul
  • Through server log analysis, identified landing locations associated with user retention
  • Developed best practices for third-party tutorial developers
Research Assistant, Spencer Joint Dissertation Group
Teachers College, Columbia University, New York, NY
2004 – 2007
  • Developed protocols, survey for a study on how gamers learn; analyzed data in SPSS
Contract Game Designer
Destineer Studios, Minnetonka, MN
2006
  • Wrote a design doc for Nintendo DS horse game for ‘tween girls/casual gamers
Consultant
McGraw Hill Higher Education, New York, NY
2004 – 2005
  • Developed and executed research protocols on usability of a digital resource on educational psychology
  • Coordinated/developed production standards for national production of video segments
  • Market research on credentialing programs for teachers
Production Intern
Sesame Workshop, Astoria, NY
2004
  • On set during the 35th season of Sesame Street. Firsthand view of episode design meetings coordinating researchers, writers, artists, producers
  • Researched the show’s legendary evaluative and generative research practices
Research Assistant
CTELL Project at Teachers College, Columbia University, New York, NY
2003 – 2004
  • Developed database tool for live data collection, documentation for database users

Volunteer/Entrepreneurial

Producer and Creator
The Media Show, New York, NY
2008 – present
  • Write, edit, and produce videos to help users understand media and technology
  • Manage a team of five writers, five video editors, crew, actors, puppeteers, interns
  • Plan distribution; analyze traffic, strategize for production using YouTube metrics
  • Kept to a weekly publication schedule when required; stayed on budget
  • Successfully ran three Kickstarter campaigns to fund production
  • Was BoingBoinged, Slashdotted, linked to by the EFF, awarded 2010 Media That Matters Fair Use Award
Art and Music Curator (volunteer)
HOPE Conference, New York, NY
2010 – 2014
  • Recruited/managed dozens of digital artists, musicians for security/maker conference
  • Coordinated needs with budget, facilities, A/V, and IT teams
  • Served on speaker selection committee, managed art committee

Education

  • Teachers College, Columbia University, New York, NY
    • Doctor of Education (EdD), 2010, Communications in Education
    • Dissertation on user experience with search engines
    • Masters in Education (EdM), 2007, Communications in Education
  • Hampshire College, Amherst, MA
    • Bachelor of Arts, 1999, Journalism and Social Sciences
  • Polytechnic School, Pasadena, CA
    • Baccalaureate, 1995