Category Archives: Usability

Working notes on expert users and mental models of the Internet

Researching users’ mental models of aspects of the Internet is one of the things I’m supposed to do for my fellowship this year. I’ve done some work on mental models myself, both informally and as the secret pilot for my dissertation. I’ve been following the work of my colleague Arne Renkema-Padmos on the same topic […]

VPN users with security concerns: What they need

When OpenITP’s Secure User Practices project (SUP) approached the LEAP team about doing UX work on their tools, LEAP came back with a fifteen-page writeup of all the known usability issues for their virtual private network (VPN) client, Bitmask. Some of these issues were known bugs. Some were features the team thought they should build. […]